Rise and Shine

Optimizing Your FAQ to Maximize ROI

Optimizing Your FAQ to Maximize ROI

Dec 5, 2012

One of my favorite tools to use for customer support is a frequently asked questions page (also referred to as a FAQ). These pages have been in use since the dawn of the Internet, and the concept behind them is simple; visitors will often have questions, and the majority of the time those questions have been asked and answered before.   A savvy website will...

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